FAQ

📦 How do delivery, returns, and refunds work? (France)

  • Orders are processed within 48 hours (excluding weekends and public holidays)

  • Delivery takes 3 to 5 business days

  • Free delivery on orders over €80; otherwise, €3.90 for pick-up point or €6.30 for home delivery

  • Returns are accepted within 14 days of receipt

  • To initiate a return, please contact us at contact@naomie.eu

  • A Colissimo return label costing €7.50 will be provided (this amount will be deducted from your refund)

  • Returned items must be new, unworn, unwashed, and with original tags attached

🌍 Do you ship to Europe? What are the delivery options and costs ?

Yes! We currently deliver to several European countries, including

Germany, Austria, Belgium, Spain, Denmark, Greece, Portugal, Netherlands, Italy, Sweden, Luxembourg


You can choose between:

  • Pickup Point Delivery (Mondial Relay) – €6.90

  • Home Delivery – €10.00

Shipping usually takes 4 to 7 business days, and is free on orders over €80.

✏️ Can I modify or cancel my order after purchase?

Yes. Please contact us promptly at contact@naomie.eu — if your order hasn’t been shipped yet, we will make the necessary arrangements.

🛍 Where can I try on the clothes?

We don’t have a physical store yet, but you can order online, try at home, and return anything that doesn’t fit.

📏 How do I choose my size?

Our clothes fit true to size.
If you’re unsure, feel free to email us at contact@naomie.eu or send us a direct message on Instagram @naomie.paris.

🔁 How do I make a return or exchange?

Please email us at contact@naomie.eu with your order number.
We will send you a return label.
Exchanges are possible subject to stock availability.

📆 What are the return conditions?

Items must be new, unworn, unwashed, with their original tags attached, and returned within 14 days of receipt.

💳 What payment methods are accepted?

Payment is accepted by credit or debit card only (Visa, Mastercard, etc.).

📲 Where can I see the clothes worn?

You can see our clothes worn on our social media:
• Instagram: @naomie.paris
• TikTok: @naomie.paris

📦 What should I do if my package is returned to the sender?

Please email us at contact@naomie.eu with the following details:
full name, address, order number, phone number, and email.
We will find a solution promptly.

❓ What should I do if my package is lost?

Please contact us at contact@naomie.eu.
We will open an investigation with the carrier and take the necessary steps.

💌 Have another question?

Feel free to write to us anytime at contact@naomie.eu or send us a direct message on Instagram.
We’ll be happy to assist you.

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